Privacy policy

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At Fenotuo, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains what data we collect, how we use it, and the measures we take to safeguard your information.

What Data We Collect

When you use our website and services, we may collect the following types of personal data:

Contact information: such as your name, email address, phone number, and mailing address.
Account information: if you register for an account, including username and password.
Usage data: information about how you interact with our website, such as pages visited, time spent on pages, and clicks.
Technical data: your IP address, browser type, operating system, and device information.
Cookies and tracking data: to improve your experience on our site (see Cookies section below).

How We Use Data

We use the data we collect for the following purposes:

To provide and maintain our website and services.
To communicate with you regarding your inquiries, account, or transactions.
To personalize and improve your user experience.
To send you updates, newsletters, or promotional materials—only with your consent where required.
To analyze website usage and performance for internal reporting and optimization.
To comply with legal obligations and protect our rights.

Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and collect analytical data. Cookies are small text files stored on your device.

You can manage or disable cookies through your browser settings; however, please note that disabling cookies may affect the functionality of certain parts of our site.

Third-Party Links

Our website may contain links to third-party websites or services, including social media platforms such as our official Social/X page at https://x.com/realmadrid. We do not control these external sites and are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal data.

Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

Use of encryption protocols to safeguard data transmission.
Regular security audits and software updates.
Limiting access to personal data to authorized personnel only.

Despite our efforts, please be aware that no method of internet transmission or electronic storage is 100% secure.

User Rights

As a user, you have the following rights regarding your personal data:

Right to access: You may request a copy of the personal data we hold about you.
Right to rectification: You can request correction of any inaccurate or incomplete information.
Right to erasure: You may ask us to delete your personal data, subject to legal obligations.
Right to restriction: You can request that we limit the processing of your data under certain circumstances.
Right to object: You may object to data processing for direct marketing or profiling purposes.
Right to data portability: You can request your data in a structured, commonly used format.

To exercise these rights, please contact us using the details below.

Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:

Email: help@fenotuo.com
Phone: +34 913 984 300
Address: Av. de Concha Espina, 1, 28036 Madrid, Spain

We will respond to your inquiries promptly and work to resolve any issues you may have regarding your privacy.

Last updated: June 2024